CHILE!!

By

Carolina Franco

Manuela Castaño

Luisa Fernanda Hurtado

Juan Sebastian Delgado

First of all they started explain the management style in Chile, they said very specific characteristics about chileans:

• The business set up in Chile is very formal and conservative
• For the most part, Chileans are formal in their business dealings, at least until a personal relationship has been developed. Good manners and proper etiquette are seen as a sign of good breeding.
• It is a good idea to have a wide range of contacts. This is a country where knowing the right person is often more important than what you know. Interpersonal relationships, including loyalty to family and friends, are essential to business success.

The main topic of our classmates presentation was the change and the conflict in Chilean organizations

WHAT IS CHANGE ?

“Organizational change is any action or set of actions resulting in a shift in direction or process that affects the way an organization works.”

TYPES OF CHANGE:

1. Development Change: from something already created improve it.

2. Transitional Change: to leave an old activity to start a new one.

3. Transformational Change: is a radical change, properly planned and executed.

In Chile, changes are made slowly, because both individuals and groups fear to fail, so patient will play a major role in success when is manage a business with that country.

They showed us an example of change within a organization, in Chile, there are developing some changes in Chile in the " Instituto de Investigaciones agropecuarias" (INIA)

WHAT IS CONFLICT?

Organizational conflict is the difference, incompatibility, discord or divergence of values, ideas, interests and goals between individuals or groups within an organization.

TYPES OF CONFLICT

According with the book “Contemporary Management” of Gareth R. Jones and Jennifer M. George; there are four types of organizational conflict:

• Interpersonal Conflict.
• Intragroup Conflict.
• Intergroup Conflict.
• Interorganizational Conflict.

BUSINESS PROTOCOL IN CHILE

• To initiate a negotiation in Chile is necessary that your presentation is realized across third parties such as institutions, consultancies or banks.
• To get in contact with whom takes decisions, it is necessary to communicate first with its secretary, because she is the one who determines the appropriate meetings.
• Punctuality is very important in business events. Nevertheless, this norm is applicable only for visitors, who surely will have to wait for his Chilean counterpart during 15 or 30 minute.
• Show amiability and respect.
• Catholic and Protestant beliefs can be a great influence in the Chileans way of thinking.
• It is accepted the sense of humor but in meetings it is preferred a serious environment.
• Be clear in your priorities, terms and conditions.
• Agreements are fulfilled in a strict way, problems are resolved rapidly and payments should be effected punctually.
• Offer a hand squeeze and establish visual contact when greeting a Chilean.