lunes, 11 de octubre de 2010
Due to the managers’ paternalistic attitude, the role often extends into giving advice on personal matters.
Poor communication can devastate a company:
when an employee does not share ideas, or opinions with their superiors (fear), the decisions of that manager suffer, due to the lack of knowledge of what is really going on in the organization and with the market place.
Venezuela is seen to have a medium tolerance for change and risk; it is very relationship-oriented, therefore people will not want to upset others in order to push through a deadline.
MANAGEMENT LEADERSHIP
http://www.smallbusinessbible.org/featureswebdesigns_religiousinstitutions.html
http://brookhavenislamiccenter.org/
domingo, 10 de octubre de 2010
- The concepts saw in class and some research in http://www.bbc.co.uk/religion/religions/
lunes, 4 de octubre de 2010
- Develop a network of people you know and trust
- Patience
- Honesty
- Not to be "all business"
- Do not rush russians
- win-lose scenarios
- arrive punctual
- written material in english and russian
- confirm the meeting
- Reputation
- Accurate accounting
- Fair labor practices
- Environmental factors
- "Individualistic approach", every person in an organization is morally responsible for his or her own behavior, and any efforts to change that behavior should focus on the individual.
- "Communal approach", here individuals are viewed not in isolation, but as members of communities that are partially responsible for the behavior of their members.
- 80% of vietnamese population is young
- 90% literacy rate
- actions are more important than words
- focus time on season instead of weeks
- formal behavior
- very collectivist
- masculine society
- Take time to know the person before doing business.
- Act professional and conservative
- Respect the hierarchical structure
- Have all written documents translated into Vietnamese
- Give business cards with both hands
- Vietnamese tend to wait a while before responding
- Handshakes usually take place only between members of the same sex
- Gift giving is a common practice in Vietnam
- Agressive communication: a person with that uses this kind of communication is close minded, does not listen, has problems to get and understand the other person's point of view interrupts in conversations.
- Passive communication: this people are indirect when they say something , always agrees with everything
- Passive-agressive communication: they are no honest with others, just want to achieve their wanted goals no matter how
- Assertive communication: this is the one that uses an effective , active listener because expresses self directly, honestly and makes sure other feel good and comfortable as well
- Communication
- Coordination
- Balance of contributions
- Effort
- They tend to be aggressive
- They do not have time for vagueness, diplomacy and lack of focus which they perceive as typifying meeting situations in such diverse cultures as the UK an Japan
- Meetings often include formal presentations by one or more of the participants and these presentations are vital element in the demonstration of professional competence.
- Business conversation may take place during meals
- Do not give gifts, a gracious written note is always appropriate an acceptable.
- Many public places do not allow smoking
miércoles, 29 de septiembre de 2010
martes, 28 de septiembre de 2010
The last class we saw four presentations:
The main topic of this presentation was -Motivation in the work place- with emphasis in Argentina. At the start of the presentation they made an introduction about the company, we learned that Argentina is the most european-influenced country in South America, 85% of argentinian people are descendants of european immigrants,mostly Italy.So this european influence has a strong impact on business.They like to be viewed as cosmopolitan and progressive.
Management style in Argentina
- Managers tend to be authoritarian
- Managers tend to be paternalistic it mean that it is compared with the father-son relationship
- The boss acts like a boss
- Managers are to be respected and obeyed
- Power and decision-making concentrated at the top
- There is often a strong fear of the boss
WHAT IS MOTIVATION?
It is like a force that makes us do things, result of each one needs so it changes from person to person and determine the effort we put into our work.
"Your employees are your greatest asset and no matter how efficient your technology and equipment may be,it is no match for the effectiveness and efficiency of your staff ".
Motivational theory
Herzberg's two factor theory
- Factors that motivated employees in the workplace
- Factors that prevented job dissatisfaction
"Less connection with money and more associated with personal development and achievement"
Actions for increase motivation
- If has a small number of employees, you will probably have an idea what motivates each one
- If has a large number of employees,you may decide to delegate the task of identifying,motivational issues to assistant managers of immediate supervisors of the employees,etc.
1. Financial: for those employees involved in production, produce as much as possible in order to achieve a high pay, company cars,private health, interest free or share of the company profits.
2. Non-Financial: giving employees more responsability, promise the chance of promotion if they reach a certain standard or target,job enlargement,rotation and enrichment.
Argentina's organizational culture
- Argentines have a relatively strong work ethic
- It is bases on the short term planning
- Polychrinic culture
- High information flow
- Relationship oriented
- Timescales and deadlines need to be set in advance
- Several meetings
- Tough negotiators
- A handshake and no show respect when greeting someone
- Hug and kiss on the cheek
- Argentines are touchers and stand close to each other when speaking
- "OK" and "thumbs up" gestures are consider vulgar
- Hitting the palm of the left hand with the right means "that is stupid"
- Do not give personal items
lunes, 27 de septiembre de 2010
- Is the world's most successful manufacturing and trading economy
- Have relatively few natural resources and variable climate, it suffers earthquakes and extremes of weather
- Is culturally influences by taiost,confuciand,asian and western ideas
- Is highly collectivist
- Is the most masculine of all countries
- Has an intest interest in detail and miniature
- Has flexible attitudes to change
- Development is based on technology
- Has to visible industrial sectors: a modern sector and the traditional one.
- Agricultural age management styles: rigid social class dividions meant management by dominant social class
- Industrial age management styles:hierarchical management models in industrialized western countries.
- Information age management styles: network-based,participatory management,consensus/team building,quality circles and total quality management;japanese management models, and elimination of some middle management positions.
Management techniques include:
- In-house training of managers
- Consensual and decentralized decision-making
- extensive use of quality control methods
- carefully codified work standards
- emphasis on creating harmonious relations among workers
- life time employment and seniority-based compensation
Emotions are psychological and physiological episodes
experienced toward and object,person,or events that create a
state of readiness
MooD?
Less intense emotional states that are not directed toward
anything in particular.
It is very important to control emotions at work in order to have a good atmosphere and relationship in the place you go every single day and do a good job.
EMOTIONAL INTELLIGENCE (EI): The ability to perceive and express emotion in though, understand and reason with emotion, and regulate emotion in oneself and others.
Business protocol in Japan
Show respect for Japanese culture all the time
The traditional form of greeting is the bow that depends on the relationship to the other person and the situation
It can be so impolite to introduce yourself
Punctuality is important
Always give a small gift to the most superior person at the end of the meeting
Japanese business cards are called meishi and are received with both hands
Remove your shoes before entering to a house
Wait to be told where to sit
Learn to use chopsticks
Dress to impress
Women should not wear pants in a business situation